Policy

Thank you for shopping with Prettylittlesoles. Please read our policy carefully before making a purchase.

1. All Sales Are Final

All purchases made through [Store Name] are final. We do not offer refunds, returns, or exchanges for products purchased through our website except in cases where an item arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To process your request, please provide:

Your order number
A description of the issue
Clear photographs showing the damage or defect

Upon review, we may offer a replacement item or store credit at our discretion.

3. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been processed or dispatched, it cannot be canceled.

4. Customer Responsibility

Customers are responsible for ensuring that all order details, including product selection, size, color, quantity, and shipping information, are correct before completing a purchase.

We are not responsible for orders placed incorrectly by the customer.

5. Shipping Issues

[Store Name] is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.